TERMS OF SERVICE

Last Updated: 31/10/2025

1. AGREEMENT TO TERMS

By accessing or using the services provided by Reddrop Group Pty Ltd trading as Gavin Reddrop (ABN: 70 626 690 622) ("we," "us," or "our"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. SERVICES PROVIDED

We provide AI implementation coaching, training programs, workshops, consulting services, digital products, and related educational content ("Services") to businesses and individuals. All Services are provided "as is" and "as available" without any warranties of any kind.

3. NO GUARANTEES OR WARRANTIES

3.1. We make no guarantees, representations, or warranties of any kind regarding:

• Specific business results, revenue increases, or cost savings

• Time savings or efficiency improvements

• Success of AI implementations

• Compatibility with your specific business systems or processes

• Uninterrupted or error-free service delivery

3.2. Your results will depend on numerous factors including but not limited to: your effort, existing business systems, team capability, market conditions, and proper implementation of the strategies taught.

3.3. All testimonials, case studies, and examples shared are not guarantees of similar results.

4. PAYMENTS AND FEES

4.1. All prices are in Australian Dollars (AUD) unless otherwise stated.

4.2. Payment in full is required before accessing programs, services, or digital products unless a payment plan has been explicitly agreed to in writing.

4.3. Payment plans, if offered, are legally binding. Failure to make scheduled payments may result in immediate suspension of access to Services and potential legal action to recover outstanding amounts.

4.4. We reserve the right to change our pricing at any time. Price changes will not affect existing contracts or purchases already made.

5. NO REFUNDS POLICY

5.1. ALL SALES ARE FINAL. We do not offer refunds, exchanges, or credits for any Services, programs, workshops, courses, consulting sessions, or digital products once purchased.

5.2. This includes but is not limited to:

• Group coaching programs

• One-on-one consulting services

• Workshops and events (virtual or in-person)

• Digital courses and products

• Membership subscriptions

• Template libraries and frameworks

• Any other products or services

5.3. Once you have been granted access to digital materials, coaching sessions, or programs, your purchase is complete and non-refundable.

5.4. If you are enrolling in a program with future start dates, your purchase is still final and non-refundable from the moment of payment.

5.5. Technical issues on your end (internet connectivity, device compatibility, etc.) do not qualify for refunds.

5.6. By purchasing any of our Services, you explicitly acknowledge and accept this no refunds policy.

6. CANCELLATIONS AND TERMINATIONS

6.1. You may cancel ongoing subscriptions or memberships, but cancellation does not entitle you to a refund for any unused portion.

6.2. We reserve the right to terminate your access to Services at any time for any reason, including but not limited to:

• Violation of these Terms

• Abusive or disrespectful behavior toward us, our team, or other clients

• Failure to make payments as agreed

• Fraudulent activity or misrepresentation

6.3. Termination does not entitle you to a refund.

7. INTELLECTUAL PROPERTY

7.1. All content, materials, frameworks, templates, methodologies, course materials, videos, documents, and other intellectual property provided through our Services ("Content") are owned by us and protected by Australian and international copyright, trademark, and other intellectual property laws.

7.2. The AI Ascent Framework™, P.R.I.M.E. Strategy, GUARD Framework, and other proprietary methodologies are our exclusive intellectual property.

7.3. You are granted a limited, non-exclusive, non-transferable license to use Content solely for your personal or internal business use. You may NOT:

• Reproduce, duplicate, copy, or resell any Content

• Teach, train, or coach others using our frameworks or methodologies

• Share login credentials or course access with others

• Reverse engineer, decompile, or extract our methodologies

• Use Content to create competing products or services

7.4. Violation of intellectual property rights may result in immediate termination and legal action.

8. USE OF AI AND THIRD-PARTY SERVICES

8.1. Our Services may utilize artificial intelligence technologies, automation tools, and third-party platforms to deliver content, analyze data, and provide recommendations.

8.2. We use third-party services including but not limited to:

• Payment processors (Stripe, etc.)

• Email marketing platforms

• Course hosting platforms

• Video conferencing tools

• Analytics and tracking services

• AI-powered tools for content creation and analysis

8.3. Your use of our Services may be subject to the terms and privacy policies of these third-party providers.

8.4. We are not responsible for the performance, availability, or security of third-party services.

9. USER RESPONSIBILITIES AND CONDUCT

9.1. You agree to:

• Provide accurate information when registering or purchasing

• Maintain the confidentiality of your login credentials

• Use Services only for lawful purposes

• Not share access to paid programs with non-paying individuals

• Implement recommendations responsibly and at your own discretion

• Respect intellectual property rights

9.2. You agree NOT to:

• Harass, abuse, or harm other participants or our team

• Share confidential information from group programs

• Use Services to compete with us or create similar offerings

• Attempt to hack, breach, or circumvent security measures

• Scrape, download, or systematically collect Content

• Misrepresent yourself or your business

• Post offensive, defamatory, or illegal content in our communities

10. LIMITATION OF LIABILITY

10.1. TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages

• We are not liable for any loss of profits, revenue, data, or business opportunities

• Our total liability for any claim arising from Services shall not exceed the amount you paid us in the 12 months preceding the claim

10.2. We are not liable for:

• Results or lack of results from implementing our recommendations

• Technical issues, service interruptions, or data loss

• Actions taken by you based on our advice or content

• Decisions you make regarding AI implementation in your business

• Third-party services, tools, or platforms we recommend

• Any business losses, damages, or consequences from using our Services

10.3. You acknowledge that AI implementation carries inherent risks and you assume all responsibility for implementation decisions.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Gavin Reddrop, [Your Business Name], and our affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our Services

• Your violation of these Terms

• Your violation of any rights of another party

• Your implementation of AI systems or recommendations

• Any content you submit or share through our Services

12. PRIVACY AND DATA COLLECTION

12.1. We collect and process personal information in accordance with our Privacy Policy and the Australian Privacy Act 1988.

12.2. By using our Services, you consent to our collection, use, and disclosure of your information as described in our Privacy Policy.

12.3. We use cookies, tracking pixels, and similar technologies to improve Services and analyze usage. See our Privacy Policy for details.

13. TESTIMONIALS AND MARKETING

13.1. By participating in our programs, you may be asked to provide testimonials, reviews, or feedback.

13.2. By providing testimonials or participating in case studies, you grant us permission to use your name, business name, likeness, and feedback in our marketing materials unless you explicitly opt out in writing.

13.3. We may share anonymized results and statistics from client implementations.

14. COMPLIANCE WITH LAWS

14.1. You are responsible for ensuring your use of our Services and implementation of AI systems complies with all applicable laws and regulations, including but not limited to:

• Privacy Act 1988 (Cth)

• Australian Consumer Law

• Competition and Consumer Act 2010

• Spam Act 2003

• Industry-specific regulations applicable to your business

14.2. We are not responsible for your compliance with laws or regulations.

15. AUSTRALIAN CONSUMER LAW

15.1. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

15.2. To the extent permitted by law, our liability for breach of any implied warranty or condition that cannot be excluded is limited to, at our option:

• Re-supply of the Services; or

• Payment of the cost of having the Services supplied again

16. FORCE MAJEURE

We are not liable for any failure or delay in performing obligations due to circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, pandemics, government restrictions, internet outages, or technical failures.

17. MODIFICATIONS TO TERMS

17.1. We reserve the right to modify these Terms at any time.

17.2. Changes will be effective immediately upon posting to our website.

17.3. Your continued use of Services after changes constitutes acceptance of modified Terms.

17.4. Material changes will be communicated via email or prominent notice.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other written agreements, constitute the entire agreement between you and us regarding Services.

19. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20. GOVERNING LAW AND JURISDICTION

20.1. These Terms are governed by the laws of the State of Victoria, Australia.

20.2. Any disputes arising from these Terms or Services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

20.3. Both parties irrevocably submit to the jurisdiction of these courts.

21. DISPUTE RESOLUTION

21.1. Before commencing legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation.

21.2. If negotiation fails, parties may agree to mediation before proceeding to litigation.

22. CONTACT INFORMATION

For questions about these Terms of Service, contact:

Gavin Reddrop

Reddrop Group Pty Ltd

Email: [email protected]

ABN: 70 626 690 622

23. ACKNOWLEDGMENT

BY USING OUR SERVICES, PURCHASING ANY PRODUCTS, OR PARTICIPATING IN ANY PROGRAMS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, INCLUDING THE NO REFUNDS POLICY AND LIMITATION OF LIABILITY PROVISIONS.